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Frequently asked questions
Phone issues
Repair questions
Water damage
My iPhone screen froze and is not responding to touch. What should I do?
Try doing a hard reset. Then power the phone back on.
How do I perform a Hard Reset on my iPhone?
1) If you have an iphone 5, 6, or 6s series phone - Hold down power and home button simultaneously. Keep holding it down until screen turns black and Apple logo appears... keep holding it down and then Apple logo will disappear again. Now your phone is powered off by a hard reset.
2) If you have iphone 7, 7 Plus. Push volume down and power (lock/wake button) buttons simultaneously... the iPhone screen will go black, then the apple logo will appear. Keep holding them down then Apple logo will disappear again. Now let go. Your phone is now powered off by a hard reset.
3) If you have iphone 8, 8 Plus or X - Push and quickly release volume up button, then push and quickly release volume down button. Now hold down power (lock/wake button)... the iPhone screen will go black, then the apple logo will appear. Keep holding button down then Apple logo will disappear again. Now let go. Your phone is now powered off by a hard reset.
My phone does not seem to be charging.
Two common issues with charging are faulty charge cables or debris in charge port. Try charging a different phone with your cable or using a different cable on the phone in question. If cable seems fine, check charge port for debris. This is usually common when connection seems wobble or cable does not "click" into charge port. If that is case, clean debris out of charge port.
My phone is badly damaged. I can't see anything on the screen. Is it dead? Can you repair it?
Can you receive calls and texts? Does it still charge? Does itunes recognize it? If the answer is yes, then chances are you have a very damaged LCD. This can be replaced.
My phone screen is not responding to touch. Is that something you can repair?
Did you recently drop your phone? Does it have a crack going through full width of the screen? If touch is not working due to drop damage, this typically can be fixed with a screen repair.
My ear speaker sounds muffled. It is hard to hear callers through the ear piece. Can you fix this?
Yes, we commonly repair this issue. Contact us for a quote.
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